Public housing

He spent decades doing repairs for NYCHA. Now his social housing is collapsing and he can’t get help

RED HOOK, Brooklyn – For more than 25 years, a Brooklyn man fixed public housing and now, as a retiree, he can’t get help in his own home.

Charles Hertzog lives in a New York City Housing Authority apartment with his brothers. Their living room is falling apart and their kitchen cabinets are rotting. The bathroom ceiling is covered in mold. The bedroom ceiling also collapses.

“They really don’t care,” Hertzog said of NYCHA. “They must have other jobs to do.”

Hertzog’s father was also a NYCHA worker, heat technician and deacon. Hertzog proudly displays his father’s retirement plaque, right next to the deteriorating living room wall. Hertzog showed us all the repair tickets, filed and then closed.

“NYCHA staff have visited this apartment to assess needed repairs and have scheduled work to begin tomorrow and later this week if necessary,” an agency spokesperson said. “We ask that all residents continue to use MyNychaApp or call the Customer Contact Center at 718-707-7771 to create a work order ticket for any maintenance needs.”

If you have a story, contact Monica Morales at [email protected]