Public housing

Tenants say Washington Heights public housing building has ‘chronic elevator problems’

WASHINGTON HEIGHTS, Manhattan (PIX11) — The elevators in a building in Washington Heights have been in need of repair for months.

When elevators break down at Audubon Houses, some say they have to take the stairs. With 20 stories in the New York City Housing Authority building, children with asthma and the elderly struggle to manage the stairs.

Larissa Pugh and Tatiba Carswell, residents who are both new moms, say the elevators are constantly out of order. When PIX11 visited, one of the two elevators was working. According to NYCHA’s own website, 23 developments across the city experienced elevator outages on Tuesday.

NYCHA elevator staff are expected to complete repairs to damaged silent flex cables in elevator B, which has been out of service since Saturday awaiting parts tonight,” an agency spokesperson said. “At no time was an out of service condition reported at this location, in which both elevators were not operating simultaneously. There have been six B elevator outages reported in the past 30 days. »

They urge all NYCHA residents to use MyNychaApp or call the Customer Contact Center at 718-707-7771 to create a work order ticket for any maintenance needs, including issues in common areas.

If you need help or have a story, contact Monica Morals. She can be contacted at [email protected]